Exchanges & Refunds

The following details the exchange policy by SK Jewellery. Do note that we do not offer a returns policy for all orders.

7-Day Exchange Policy

  • Starts from the day you receive or collect your parcel
  • Includes weekends and public holidays

For all exchanges, the exchanged value corresponds to the final amount invoiced on the official SK Jewellery receipt. If you would like to exchange your product for another product of higher value, you are required to make a top-up of the difference.

All online exchanges will be conducted at the retail stores. We request that you let us know in advance which store you would like to head to so that we can arrange the manpower to serve you accordingly.


  • Takes 10 – 14 business days from the date of confirmation
  • Business days exclude weekends and public holidays in Singapore

We will gladly offer a refund, should the parcel delivered to you be unsatisfactory in terms of:

  • Defective items: If any items in your delivered parcel is found to be defective.
  • Out of Stock: If any items in your order are found to be out of stock.

Please note that in the event of a refund, it will be processed nett of any payment processing fees incurred. While we strive to issue refunds in full for issues attributable to SK Jewellery, such as defective items or out-of-stock products, refunds for cancellations initiated will be subject to deduction of the applicable payment processing fee.

To initiate a return, email us at [email protected] with the details of your order, including:

  • Date of order
  • Order ID
  • Items that are deemed unsatisfactory
  • A clear photo of the item with an accompanying description of what went wrong


We are currently unable to accept exchanges for international orders. However, if your item delivered has any issues, feel free to contact us at [email protected].


Contact us at [email protected] for more questions related to your order.